退款政策Refund Policy

最后更新：2026 年 11 月 10 日 Last updated: November 10, 2026

1. 数字商品1. Digital goods

WendaoPro 销售的是数字商品（浏览器扩展软件及配套订阅服务），没有任何实物发货。由于 Pro 权限在付款后立即以电子方式开通，原则上开通后即视为交付完成。 WendaoPro sells digital goods (browser extensions and associated subscription services). No physical goods are shipped. Because Pro access is delivered electronically and takes effect immediately after payment, sales are final once access has been granted.

2. 订阅取消2. Subscription cancellation

Vemo Pro 是按月订阅、通过 PayPal 自动扣费的服务。你可以随时在自己的 PayPal 账户中取消（设置 → 付款 → 管理自动付款）。取消后不再产生新扣费，已付费周期的剩余时间内你仍可继续使用 Pro 功能。 Vemo Pro is a month-to-month recurring subscription billed through PayPal. You may cancel at any time from your PayPal account (Settings → Payments → Manage automatic payments). Cancelling stops all future charges; your Pro access continues until the end of the already-paid period.

3. 我们会退款的情况3. When we will refund

虽然原则上不退，但以下情况经核实后我们通常会全额退款： While sales are final in general, we will review refund requests case by case and typically issue a full refund when:

因系统原因被误扣费，或同一订阅被重复扣款。 You were charged in error, or the same subscription was charged twice.
因我方故障导致 Pro 功能无法在你的设备上开通，且我们未能修复。 Pro features could not be activated on your device due to a fault on our side that we could not fix.
误操作订阅后 7 天内联系我们，且尚未使用 Pro 功能。 You subscribed by accident and contacted us within 7 days without having used Pro features.

4. 如何申请4. How to request

通过联系我们页面的邮箱发给我们，附上 PayPal 交易号和付款邮箱，我们会在 2 个工作日内回复处理。 Contact us via the email on our contact page with your PayPal transaction ID and the email address used for payment. We respond within 2 business days.

5. 关于拒付（Chargeback）5. Chargebacks

我们建议你在向 PayPal 发起争议或拒付之前先联系我们——绝大多数问题这样解决更快，也不产生额外费用。 We encourage you to contact us before filing a dispute or chargeback with PayPal — most issues can be resolved faster and at no cost to you this way.